Initiate / Disconnect Water
To initiate or disconnect water utility service, complete the Application for Utility Service or call customer service at (512) 295-8845. For more information, view the Cross Connection Service Agreement and Utility Confidentiality.
Applications can be emailed to email@example.com
Bills may be paid through the mail, automatic bank draft, online by credit card or e-check and by cash, check, or credit card at to the utility service office. Additional drop boxes are located at City Hall.
We are also now offering online bill pay to pay your utility bill. You will be directed to a third party secure external site. You have the option to pay now, schedule a payment and enroll in Auto Pay. There is a $0.85 fee for paying online.
While every effort is made to see that citizens have available all the water services required, service may be disconnected if no effort is made either to pay the bill in full or to establish a payment agreement. Other reasons service can be disconnected include:
- A bill is returned from the post office
- Corrective action is not taken on a returned check
- Customer requests disconnect
- Payments under a payment agreement are not met
- Service is tampered with / diverted
When the discontinuance of service would be dangerous to the health of a permanent resident of the house where service delivery is being conducted, the customer service office may postpone disconnection so that payment arrangements can be made. Consideration will be given on the basis of medical condition, age, or disability. Of course, customers will need to let the department know when these conditions exist.
When service has been interrupted for non-payment, satisfactory payment arrangements must be made and appropriate service charges paid before restoration can be scheduled. In most cases, service can be restored within 24 hours after a satisfactory payment is received. Additionally, a non-payment fee may be applied.
Payment Agreements It is understood that circumstances sometimes disrupt customer's lives and cause financial distress. If the utility bill cannot be paid on time, please contact the utility service office. Service will not be disconnected if a reasonable portion of the bill is paid and an agreement is made to pay the balance of the bill in predetermined installments.
Resolving Disputes If a customer disputes charges recorded on a bill, the utility service office should be notified of the exact nature of the dispute. Suggestions will be given on things to check. The meter will be reread and the customer notified of the results when needed.
If questions still exist, at least one-half of the bill needs to be paid while the dispute is being resolved. Every effort will be made to resolve disagreements and misunderstandings in a timely manner. Do not hesitate to contact the utility service office if you have any questions pertaining to a bill.
Sewer Customers with Goforth Water
If you receive your water bill from Goforth Water Supply Company, you can submit your water bills for the months of November, December, January & February to us each year to calculate your sewer bill for the next year. If you do not submit those bills you will be charged based on 7,000 gallons of water usage to calculate your sewer.